Noel Quinn outlines six ways to future-proof the business

Chief Executive of HSBC Global Commercial Banking due today

FE Desk | Published: March 01, 2018 01:16:40

Noel Quinn

Noel Quinn, the Chief Executive of HSBC Global Commercial Banking, outlines six trends that will have the greatest impact on the businesses. He is currently visiting Bangladesh.

"Every year, leaders from across the globe gather in Davos, Switzerland to discuss the most pressing issues facing the world and plan for the future," he said in a write-up.

"But thinking about what's coming next isn't just the preserve of multinational CEOs," the global banker argued. "Every good business leader thinks about future-proofing their company. They spend hours thinking about how and when to expand or diversify and where the next opportunity lies."

"Sounds easy, but this kind of horizon gazing is hard," added Mr Quinn. "Time is precious, information is plentiful but not always accessible or reliable, and big change is notoriously difficult to manage."

The top six long-term global trends, as identified by the Chief Executive of HSBC, are as follows in his own language:

Watch out for Gen Z

Now 70 million strong, Gen Z'ers were born between the mid-1990s and the mid-2000s and are the first generation of true digital natives. They're known for their strong sense of community and desire to positively influence the world through their work. The eldest of this cohort are starting to enter the workplace and are likely to be managed by millennials, another group with strong views on job satisfaction. Successful brands will respond by developing strategies to address these groups, as employees and as consumers. And those companies which live up to their values and understand how to do business in the digital age will be at a competitive advantage. For instance, it's been shown that ethnically diverse companies are 35 per cent more likely to outperform their peers.

From 'Like' to 'Buy', we are social shoppers

More people are buying via social media platforms. When these consumerssee a product that they like, they want to be able to buy it there and then. While social shopping is still in its infancy, research suggests it could generate revenues of $165 billion globally by 2021.Brands seeking to attract these consumers will need to dialup their social media strategies and move from "Like" to "Buy" buttons, putting their products just a click away from savvy shoppers.

Green is the new black

Consuming ethically has become more important in recent years. Many people today say they are interested in ethical and environmentally friendly products. It follows that if brands want to be commercially successful, they will have to meet these new consumer expectations. Big companies are acting on this. Smaller firms, too, are looking at their ecosystem of buyers and suppliers to make sure everyone meets their standards. This isn't surprising, because if just one company fails consumers, it puts the reputation of all parties at risk - just like a domino effect.

Trade skips borders

Services such as tourism, finance and education are expected to account for 25 per cent of global trade by 2030. Digital technology makes new markets more accessible and more and more small firms are expanding overseas virtually, without ever setting foot abroad.This is a game-changer for trade, with expansion now being as much about a click of a button as bricks and mortar.


Today just 0.5 per cent of the world's population use blockchain (or Distributed Ledger Technology). But adoption is so rapid across so many industries that experts predict the market will be worth $20 billion by 2024. While some firms are already pioneering the technology, every leader should know how blockchain is being applied to their sector, what proof of concepts have been developed and if there are any collaborative ventures they can join. 

The AI march continues

Another tech buzzword, Artificial Intelligence (AI), continues its march into "business as usual". It's predicted that AI bots (applications performing automated tasks) will underpin 85% of customer service interactions by 2020, and that this technology could increase productivity by at least 40% by 2035.The most promising uses for business includecustomer segmentation, in which advanced analyticscan be used to identify new customer trends, and segments or clusters of people who are more likely to be interested in a particular product.

Business leaders who not only understand these trends but act on them are more likely to find competitive advantage. That's because by future-proofing your firm over the long-term you win new customers, attract the brightest talent and anticipate where the best opportunities lie. And that is something common to every successful business, from the smallest start up to the largest multinational.

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