Samsung Electronics Bangladesh has launched two movable service vans in Rajshahi and Rangpur division aiming to provide best after-sales service in the remote areas.
Samsung brought the service, first of its kind in the country, for eight different locations in Rajshahi and nine different locations in Rangpur divisions, says a press release.
To avail the service, customers need to register their service issues with the customer care centre. After registration, the service vans will move to customers’ home along with the engineers.
The service is available for the customers of Samsung Home Appliances bought from Samsung shops and other authorised distributor outlets, CONCITO PR said in the release.
Seungwon Youn, Managing Director of Samsung Electronics Bangladesh, was present in the launching ceremony.
“Samsung is working relentlessly to ensure highest customer satisfaction with its innovative products and best in class after-sales service,” Seungwon said.
“We plan to launch similar initiative throughout other remote areas of Bangladesh to ensure maximum support for Samsung’s customers,” the Samsung boss added.
Firoze Mohahmmad, Head of Consumer Electronics, Tanveer Shahed, Head of Customer Satisfaction of Samsung Electronics Bangladesh, Arshad Huq, Chief Operating officer, Yeamin Sharif Chowdhury, Head of Business of Transcom Electronics Limited, Khandaker Hafiz, Director of Fair Solutions Ltd, were also present in the launching programme.