93pc of people would trust orders from a robot at work

FE Online Desk | Published: July 08, 2018 12:57:38


People are ready to take instructions from robots at work, according to a new study conducted by Oracle and Future Workplace, a research firm preparing leaders for disruptions in recruiting, development and employee engagement, said a statement.

The study of 1,320 U.S. HR leaders and employees found that while people are ready to embrace Artificial Intelligence (AI) at work, and understand that the benefits go far beyond automating manual processes, organizations are not doing enough to help their employees embrace AI and that will result in reduced productivity, skill set and job loss.

The study–AI at Work–identified a large gap between the way people are using AI at home and at work. While 70 per cent of people are using some form of AI in their personal life, only 6.0 per cent of HR professionals are actively deploying AI and only 24 per cent of employees are currently using some form of AI at work.

To determine why there is such a gap in AI adoption when people are clearly ready to embrace AI at work (93 percent would trust orders from a robot), the study examined HR leader and employee perceptions of the benefits of AI, the obstacles preventing AI adoption and the business consequences of not embracing AI.   

Employees and HR Leaders See the Potential of AI. All respondents agreed that AI will have a positive impact on their organizations and when asked about the biggest benefit of AI, HR leaders and employees both said increased productivity. In the next three years, respondents expect the benefits to include:  

Employees believe that AI will improve operational efficiencies (59 per cent), enable faster decision making (50 per cent), significantly reduce cost (45 per cent), enable better customer experiences (40 per cent) and improve the employee experience (37 per cent).

HR leaders believe AI will positively impact learning and development (27 per cent), performance management (26 per cent), compensation/payroll (18 per cent) and recruiting and employee benefits (13 per cent).

-rmc//

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