‘Farmers Bank giving highest priority to customer’s satisfaction’

The managing director of Farmers Bank, in its endeavour to increase customer’s services in its all 57 branches, has launched a countrywide tour.

Md. Ehsan Khasru, the chief executive officer (CEO) and the managing director of the bank, visited Sujatpur, Narayanpur, Chandpur and Grikalindia branches in Chandpur district on Saturday as the first leg of his tour.

 During the visit he met with hundreds of bank clients and spoke to officials in a bid to enhance customer’s satisfaction in the bank’s day-to-day operation, as per a press release.

 “We have given highest priority to customer’s satisfaction in all of our bank branches,” said Khasru.

 He said after the bank has been restructures, now 64 per cent of its shares are being owned by state-run Sonali, Janata, Agrani and Rupali banks and the Investment Corporation of Bangladesh (ICB).

 “Any investment in the bank is now completely safe and secure after the four state banks and the ICB injected Tk 7.15 billion into the bank. Under the management, the bank has made a promising start, earning customers trust and investing in new businesses,” he said.

 “The bank is also being run by an efficient management who has proven records. Under their leadership the bank has unveiled an ambitious plan to emerge as a top 10 banks in the country in 2021 when Bangladesh will celebrate its 50th year of independence,” he said.

 He responded to customers’ queries during the question-answer sessions organised in all four branches.

He said service quality has improved after expanding the bank’s online facilities, added the ressease

 “The bank has opened a new chapter as it now offers its clients and depositors the most modern banking facilities”, he said.

He also visited Mymensingh and other belt brunch Netrokona, Tarakanda, Halwaghat.

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