Al-Arafah Islami Bank holds agent banking discussion meeting and courtyard gathering

Al-Arafah Islami Bank PLC, one of the leading Shariah-based banks in the country, organized a discussion meeting and courtyard session in Cumilla with owners of 27 agent outlets, managers of 4 link branches, outlet managers, and selected customers under the district, according to a press release.

Deputy Managing Director and Head of Agent Banking & Digital Banking Wing Md. Aminul Islam Bhuiyan attended the program as the Chief Guest, while Vice President and Head of Agent Banking Division Mohammad Momtazul Hoque was present as the Special Guest.

The day-long program, presided over by Cumilla Branch Manager Md. Faruk Mia, featured detailed discussions among agent outlet owners, branch managers, outlet managers, and selected customers regarding operational challenges, possible solutions, deposit growth strategies, and ways to ensure modern and cashless banking services through Digital Dan Box, Bangla QR, Islamic Wallet, i-Banking, and other digital channels introduced by the Bank’s Digital Banking Division.

In his speech, Chief Guest Md. Aminul Islam Bhuiyan stated that agent banking has created a significant opportunity to bring underserved and unbanked rural populations under formal banking services. He mentioned that Al-Arafah Islami Bank is working to make these services easier, safer, and more efficient through digital banking initiatives. He also urged agents, branch managers, and outlet managers to work in a coordinated manner to increase deposits, improve customer service, and accelerate financial inclusion activities.

During the program, customers were also made aware of secure transaction practices, including biometric (fingerprint) authentication at agent outlets, collecting auto-generated transaction receipts, and verifying transactions through SMS notifications. Participants were further encouraged to adopt cashless banking services through Bangla QR, Digital Dan Box, Islamic Wallet, and i-Banking.

At the end of the event, participants expressed their commitment to strengthening agent banking operations through mutual cooperation and coordination, expanding modern and Shari’ah-compliant banking services to grassroots communities, and working collectively to implement Bangladesh Bank’s directives. The courtyard session concluded with a Munajat.