Jobs and Opportunities
2 months ago
ACI Logistics Limited is hiring a Customer Relationship Management Manager
Published :
Updated :
ACI Logistics Limited is the owner of Shwapno, the largest neighborhood supermarket chain in Bangladesh.
Vacancy: Not specified
Vacancy Type: Full-time
Role: Customer Relationship Management Manager
Job Responsibilities:
- Serve as the primary point of contact for customer inquiries, issues, and feedback.
- Develop and implement personalized customer engagement plans.
- Handle customer complaints and professionally resolve conflicts.
- Assist in the development of sales strategies and promotional campaigns.
- Provide customer insights to support sales planning and forecasting.
- Maintain accurate and up-to-date customer records in the CRM system.
- Analyze customer data to identify trends, opportunities, and areas for improvement.
- Generate reports and provide insights to senior management.
Requirements:
- Bachelor’s degree in business administration, Marketing, or a related field.
- Proven experience in customer relationship management or a similar role in the retail industry.
- Minimum 5 years experience in relevant Filled
- Proficiency in CRM software and Microsoft Office Suite.
- Excellent problem-solving and conflict-resolution abilities.
- Ability to analyze data and generate actionable insights.
- Customer-oriented mindset with a passion for delivering exceptional service.
Job Location: Dhaka.
Salary: Negotiable.
Benefits: As per the company policy.
Application Deadline: 20 July 2024
Application link: https://tinyurl.com/wvy9m3dd