IdeaScale Bangladesh Limited is looking for a Technical Support Engineer

IdeaScale is an innovation management solution that links organizations to people with ideas.

Vacancy: 01

Vacancy Type: Full Time

Role: Technical Support Engineer

Job Responsibilities:

• Manage customer service inquiries by receiving chats and emails
• Handle customer complaints and provide appropriate solutions and alternatives through chats.
• Ask customers targeted questions to understand the root of the problem quickly.
• Identifying and assessing customer's needs to achieve satisfaction.
• Handling desk tickets associated with customer's requests.
• Talk clients through a series of actions, email or chat, until they've solved a technical issue.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Properly escalate unresolved issues to appropriate internal teams (e.g. software developers).
• Provide prompt and accurate customer feedback using the right methods/tools.
• Refer to internal databases or external resources to provide accurate tech solutions.
• Ensure all issues are properly logged.
• Prioritize and manage several open issues at one time.
• Follow up with clients to ensure their IT systems are fully functional after troubleshooting.
• Prepare accurate and timely reports.
• Document technical knowledge in the form of notes and manuals.
• Maintain jovial relationships with clients.
• A few night shifts a week may be required for this role.

Requirements:

• Bachelor of Science (BSc) in Computer Science and Engineering, Bachelor of Science (BSc).
• Experience: 2 to 3 years.
• The applicants should have experience in the following business area(s): Software Company.
• Freshers are also encouraged to apply.

Job Location: Dhaka (Uttara).

Salary: Negotiable.

Benefits: As per the company policy.

Application Deadline: 16 March 2024

Application link: http://tinyurl.com/mr3n42pj