Three out of four mobile phone operators in the country have failed to provide minimum 4G internet speed to the customers in the Rangpur division, according to a survey of the Bangladesh Telecommunication Regulatory Commission (BTRC).
The telecom operators are Grameenphone (GP), Banglalink and Teletalk.
On the other hand, Robi, the country's second largest telecom operator, was the lone operator in the region that managed to provide more than 7Mbps 4G internet speed, showed the BTRC survey published on Tuesday.
Conducted between October 7 and October 20 in 2021, the survey detected the non-compliance of the three mobile phone operators.
According to 4G licensing guidelines, the telecom operators were supposed to provide a minimum 7Mbps internet download speed.
The 4G internet download speed of Robi was 8.36Mbps.
Teletalk, the state-owned telecom operator, scored worst in terms of service quality in the division during the BTRC assessment drive.
The operator's 4G internet speed was 2.48Mbps.
The 4G download speed of two other telecom operators, Grameenphone and Banglalink, were 5.06Mbps and 6.82Mbps respectively.
In terms of 3G internet download speed, GP provided 1.17Mbps and Teletalk provided 1.18Mbps against the minimum regulatory requirement of providing 2Mbps.
The telecom regulator assesses the operators' division- and area-wise service quality and is warning the operators to improve service quality where needed.
BTRC collected a total 1,829 downloading samples of the four telecom operators to assess the internet service quality in the Rangpur division.
Besides assessing the internet quality, the commission also assessed voice call quality during its drive.
During the period, the commission collected data of 10,464 sample calls.