Join the World Food Programme as an IT Operations Associate

The World Food Programme (WFP) is the largest humanitarian organization in the world. They work in more than 80 countries, with projects ranging from improving nutrition to dealing with climate change-induced shocks and enhancing human capital through food security.

They seek candidates of the highest integrity and professionalism who share their humanitarian principles. Selection of staff is made on a competitive basis, and we are committed to promoting diversity and gender balance.

Vacancy: 2

Job Title: IT Operations Associate

Type of Contract: Service Contract

Job Grade: SC6

Duration of contract: 12 Months

Duty Station: Cox's Bazar

Nationality: Bangladeshi only

Monthly Net Salary: BDT. 114,638

Posted on: 21 January 2022

Job Responsibilities

• Under the overall responsibility of the SCOPE Operations Officer, the incumbent will be responsible for contributing to the implementation of SCOPE and managing SCOPE activities for WFP in Bangladesh. This includes advice and support to the WFP team in the field and cooperating partners for operations, decisions, and other relevant guidelines with frequent missions to areas of implementation.

The IT Operations Associate will be assigned the following duties -

1.   Support the day-to-day activities of the SCOPE team including supervision of the ongoing SCOPE program activities such as Beneficiary data management and distribution.
2.   Carry out baseline assessments and track business requirements to ensure efficient management of change.
3.   Identify functionality gaps arising from deep field operational requirements and suggest improvements to methods and processes to support the continuous improvement of SCOPE services. 
4.   Test and analyze IT solutions in relation to SCOPE and document the match against business requirements for quality and accuracy 
5.   Analyze beneficiary database updates for import into SCOPE ensuring the data quality is maintained.  
6.   Monitor and analyze performance trends of SCOPE activities and propose improvements and optimization of resources.
7.   Establish and maintain close partnerships with stakeholders to effectively meet their needs. 
8.   Identify commonly recurring issues for assistance and provide advice on how those can be prevented or minimized through training, user awareness, changes in configuration.
9.   Provide second level support for the Beneficiary Service Desk to ensure calls from beneficiaries are attended to and organize the beneficiaries complaints, feedback, incidents, and inquiries in a form of reports to management.
10.   Support the end-to-end SCOPE beneficiary registration, project/intervention setup, SCOPE Mobile registration Application, cards printing and support POS operations.
11.     Perform other related duties as assigned.

Employment Status: Full-time

Working Hours: Not specified

Workplace: Not specified

Educational Requirements

• Bachelor’s degree in IT, CSE or other relevant disciplines is required. Masters or equivalent will be an advantage. 

Experience Requirements

• At least 5 years of experience with 3 years of experience in IT, SCOPE or Relevant Fields in humanitarian response is required. 

Age Requirement: Not specified

Gender: Both Male and Female

Additional Requirements

• Has progressive experience in Beneficiary data management tools/system, information systems and/or business systems implementation and Programme implementation.
• Experience in implementing the SCOPE database and transfer mechanism is an added advantage.
• Has to experience in service provision and support.
• Desirable Knowledge & Skills:

•   Awareness of overall IT governance structure and system architecture development to support processes and assist in the design of interaction between systems.
•   Demonstrate continuous updates of knowledge about new technologies and product modifications.
•   Understand and follow established standards and protocols for service excellence in IT operations to maintain quality of delivery and high levels of customer satisfaction.
•   Exhibit detailed understanding of customer IT requests to effectively address and manage internal customers ‘needs including identification of recurrent issues to propose long-term solutions.
•   Ability to develop and maintain relationships with a range of individuals to provide a high-quality support service.
•   Good communication skills are required to give and receive information and work with a variety of individuals.
•   Ability to prioritize, multi-task, coordinate workloads, and work under pressure to meet deadlines.
•   Ability to be creative yet analytical with a logical mind and an eye for detail.
•   Ability to work unsupervised and under own initiative

Job Location: Cox’s Bazar

Application Deadline: Thursday, 02 February 2022,  23:59 GMT  

Application Link:

Apply through LinkedIn here - https://cutt.ly/oI5EYet

Or, apply through the official WFP website here - https://cutt.ly/qI5EN7X

Important Information:

Only short-listed applicants will be contacted.

Further Details:

For further details about the World Food Programme, visit this link - https://cutt.ly/ZI5E35E

For further information about career opportunities here, visit this link - https://cutt.ly/5I5EZNM