NovoTel Limited: Powering Bangladesh’s digital future with global telecom leadership

In the digital age, NovoTel Limited has positioned itself as a key player in Bangladesh's telecom industry. As the first privately owned International Gateway operator in the country, NovoTel has demonstrated impressive vision and engineering expertise in developing an integrated, resilient, and future-ready telecom network. Established in 2008 with a licence from the Bangladesh Telecommunication Regulatory Commission, the company has consistently set new standards for quality, scalability, and global interoperability. NovoTel's contributions extend beyond basic connectivity, with the company actively involved in fostering innovation and driving digital inclusion across Bangladesh.

NovoTel's core infrastructure is built upon a robust foundation of cutting-edge technologies and strategic partnerships. Its network architecture incorporates advanced routing and switching equipment, along with redundant fibre optic links to ensure high availability and low latency. The company's global partnerships with leading technology vendors and service providers further enhance its capabilities, allowing it to offer a comprehensive suite of services, including voice, data, and value-added solutions. These services are vital to supporting the growing demand for digital connectivity in Bangladesh, which is essential for economic development and social progress.

NovoTel's commitment to quality is evident in its rigorous testing and monitoring processes. The company operates a state-of-the-art network operations centre that provides 24/7 monitoring and support, ensuring optimal performance and rapid response to any potential issues. NovoTel is dedicated to complying with all regulatory requirements and industry standards, demonstrating its commitment to responsible and ethical business practices. NovoTel’s engineering prowess is reflected in its ability to design and deploy complex network solutions tailored to the specific needs of its customers. NovoTel's proactive approach to network management and security helps to maintain its strong market position and foster trust among its stakeholders.

At its core, NovoTel specialises in IP Networking, Transmission Infrastructure, and Core Voice Switching, effectively handling over 400 million minutes of international voice traffic every month. Its strategic Points of Presence in Equinix IBX, Singapore, and Epsilon Global Hubs, London, serve as crucial interconnection nodes, facilitating seamless data and voice transmission with leading global carriers. Connectivity is established via STM-1 TDM circuits and SEA-ME-WE-4 submarine and terrestrial cables, ensuring low latency, robust redundancy, and geographic diversity for network resilience. This infrastructure is supported by robust network management and security protocols, which are essential for maintaining the integrity and reliability of its services.

NovoTel is a proud telecommunications venture of the Tusuka Group, a renowned Bangladeshi industrial conglomerate known for high-quality denim and sustainable apparel. Led by the visionary Arshad Jamal Dipu, who serves as both NovoTel's Chairman and Tusuka Group's Founder, the company has expanded beyond traditional voice services into enterprise connectivity, data transmission, and aviation. This diversification strategy enables NovoTel to address a broader range of market needs and capitalise on emerging opportunities in the digital economy.

The strategic foresight of NovoTel's leadership has materialised through the development of synergistic subsidiaries. NovoCom Limited, licensed as an International Terrestrial Cable and International Internet Gateway operator, provides IPLC, Global MPLS, IP Transit, and data co-location services. With points of presence in Singapore and London, NovoCom plays a vital role in Bangladesh's international internet routing and enterprise-grade data services. InterCloud Limited operates as a nationwide ISP and IP Telephony Service Provider, delivering business internet, cloud collaboration tools, SIP trunking, and a proprietary app called "brilliant CONNECT" that enables secure and scalable enterprise communications. Bangla ICX, one of the largest Interconnection Exchange operators, handles domestic and international call routing through high-capacity STM-1 circuits. Bangla ICX provides real-time traffic monitoring, codec conversion, and ensures interoperability among major telecom operators in Bangladesh. NOVOAIR, the aviation wing of the group, exemplifies operational excellence in domestic and regional passenger air travel, offering superior safety, punctuality, and service, while extending NovoTel's brand into aviation and travel-tech solutions. NovoTel's multi-faceted approach ensures a comprehensive suite of services that address different layers of connectivity and communication needs in Bangladesh.

NovoTel’s integrated ecosystem promotes digital access, international trade, and employment. With secure, scalable, and standards-aligned infrastructure, the company plays a vital role in Bangladesh’s digital transformation and 5G readiness. As Bangladesh advances technologically, NovoTel Limited is a national leader driving the country's digital economy. NovoTel's leadership team, with expertise in engineering, innovation, and business strategy, is not just participating in the global telecom industry, but shaping its future.