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Grameenphone, the country's leading telecommunications service provider, has extended its partnership with Ericsson to drive innovation through AI-powered solutions.
This strategic collaboration aims to deliver world-class services with greater efficiency, enabling Grameenphone to offer the personalised solutions that meet the evolving needs of its customers.
By harnessing AI and advanced technologies, Grameenphone can make innovative services faster, enhance operational efficiency, improve service availability and accelerate digital transformation over the next six years, ultimately enriching the customer experience.
To this effect, David Hägerbro, head of Ericsson Malaysia, Sri Lanka and Bangladesh, and Yasir Azman, chief executive officer (CEO) of Grameenphone, signed an agreement at a ceremony at a hotel in Dhaka on Wednesday.
Håkon Arald Gulbrandsen, ambassador of Norway to Bangladesh, Nicolas Weeks, ambassador of Sweden to Bangladesh, and Major General Md Emdad Ul Bari, chairman of the Bangladesh Telecommunication Regulatory Commission (BTRC), took part in the signing ceremony.
Andres Vicente, senior vice-president and head of MA South East Asia Oceania and India of Ericsson Ltd, Dr Niranjan Srinivasan, chief information officer of Grameenphone, and Kaustubh Vats, chief procurement officer of Grameenphone, among others, were also present.
This partnership is one of the largest deployments of catalog-driven charging and mediation systems globally. It builds on the success of Ericsson Mediation, which processes over six billion records daily for Grameenphone.
Through this extension, Grameenphone will expand its business and operations support system (OSS/BSS) capabilities, introducing solutions such as Ericsson order care and catalog manager, modernising service delivery and enabling 5G readiness.
Ericsson will also provide IT managed services to ensure seamless operations, supported by AI-driven tools for better efficiency.
Yasir Azman said, "The integration of Ericsson's cutting-edge solutions will significantly enhance Grameenphone's ability to streamline operations, accelerate digital transformation and deliver world-class services to millions of customers."
"The extension underscores Grameenphone's vision to shape the future of connectivity and digital experiences, setting a global benchmark for the telecom industry."
David Hägerbro said, "This partnership represents one of the largest ongoing collaborations in telecom management. With a leading OSS/BSS technology stack powered by AI at its core and backed by Ericsson Managed Services, we are well positioned to deliver significant value to Grameenphone and its customers over the next six years."
"We are excited to join Grameenphone to enhance telecom services and drive digital transformation in Bangladesh."
Grameenphone and Ericsson have a longstanding partnership since 1997 that has consistently focused on enhancing customer services.
Together, they have implemented cutting-edge technologies that have transformed the mobile experience for millions of Bangladeshis over the years.
This partnership will ensure that customers benefit from technological advancements, reinforcing Grameenphone's mission to minimise the digital divide and empower societies.