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MetLife Bangladesh settled Tk 28.95 billion in insurance benefits and claims in 2024, covering loss of life and medical needs.
MetLife Bangladesh's Chief Executive Officer, Ala Ahmad, said, “The most important part of a customer’s insurance journey is receiving claims. We have relentlessly worked to improve our efficiency in settling claims quickly, adapting to ways that make it more convenient for customers.”
He said, “Our efforts are directed toward further strengthening confidence and establishing greater trust in Bangladesh’s insurance sector.”
According to a press release issued by MetLife Bangladesh, of the total claims settled, health and medical expense claims amounted to Tk 2.37 billion. Death claims totalled Tk 1.40 billion. Maturity, partial maturity, and other claims stood at Tk 25.18 billion.
Over the past five years (2020–2024), MetLife Bangladesh has settled over Tk 114 billion in insurance claims.
MetLife Bangladesh customers can submit claims online and receive their payouts within 3–5 working days, ensuring a seamless claims experience.
The company’s proactive approach and efficient settlement process have enhanced customer satisfaction and trust in the insurance sector.
MetLife serves around 1.0 million individual customers and over 900 corporate clients in Bangladesh.
MetLife, Inc, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits, and asset management services.
Founded in 1868, MetLife operates in more than 40 markets globally, with leading positions in the United States, Japan, Latin America, Asia, Europe, and the Middle East.
In 2023, MetLife Bangladesh settled Tk 29.81 billion in claims. In the insurance business, claim settlements naturally fluctuate from year to year.
The insurer offers both conventional and Shariah-based insurance products. Its products are also available through bancassurance platforms in partnership with Standard Chartered, Eastern Bank, and BRAC Bank.
jasimharoon@yahoo.com