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E-commerce platform Alesha Mart suspended its official operations on Thursday due to 'security reasons'.
Its chairman Md. Monzur Alam Sikder in a live on the company's verified Facebook page on the day made the announcement.
But activities of the e-commerce entity would continue, as its staff would keep updating their clients with SMS, and go to their doors, he said.
"Our activities will not be suspended. We're being forced to take such a decision due to a group of people, who physically harassed our staff. They were not our customers, and there was no payment scheduled for them."
"We will resume our activities only after ensuring adequate security," the Alesha Mart chairman said in the Facebook live.
About the refund issue, he mentioned that all the clients would get their money back by next January.
"We will use courier service or banking channel to refund the money by January 30. This is a 100 per cent clean massage. Our service will not be halted."
Mr Sikder admitted that they did some mistakes that needed to be overcome as quickly as possible.
"Please cooperate with us. We want to overcome. Many conspiracies are going on against us. We've the intention to refund all money."
He further said there were some influential people, who forced them to repay them first and created many obstacles.
"We want to prioritise common people. Don't pay attention to rumours. We will not leave unless the pending issues are solved," he added.
Some e-commerce companies, including Alesha Mart, have already been accused of not delivering products to their customers.
Owners and officials of many e-commerce companies were arrested on various charges, including fraudulence and money laundering.