Banglalink’s MyBL Super App becomes top-rated telecom app in Bangladesh

Banglalink, the country’s leading digital operator, has achieved a major milestone as its MyBL Super App has become the top-rated telecom app in Bangladesh, earning an impressive 4.7★ rating on the Google Play Store.

Originally launched as a simple self-care application, MyBL Super App has evolved into a comprehensive digital lifestyle platform that empowers users to manage their accounts, purchase packages, enjoy entertainment, make payments, and access exclusive offers and rewards, all within a single intuitive interface, according to a media release. 

As part of its continued journey toward digital excellence, MyBL has introduced two AI-powered services designed to make customer interactions smarter and faster.

The AI-based Customer Support System enables users to get instant solutions and report issues seamlessly within the app, with transparent complaint tracking, the release says.

Meanwhile, the AI Customer Care Chatbot provides real-time assistance, helping users with account information, offers, and troubleshooting, anytime, anywhere. Together, these innovations mark a significant step toward Banglalink’s vision of delivering intelligent, self-service experiences that redefine convenience for millions of users, the release adds. 

Golam Kibria, Chief Digital Officer of Banglalink, said: “This recognition reflects our deep commitment to customer-centric innovation and the trust our users place in us. Every feature we introduce and every improvement we make in MyBL come from listening closely to what our users need and expect. Through this continuous improvement, we aim to create a digital experience that is simple, intuitive, and meaningful, enabling customers to do more with greater ease. MyBL’s success reaffirms our belief that when innovation is guided by genuine customer insight, technology becomes an enabler of better, more connected lives.”