BRAC Bank launches ‘PRANTIK’, its in-house agent banking system

BRAC Bank has launched ‘PRANTIK’, an in-house developed agent banking system that will deliver seamless and secure banking services to customers across the most remote corners of Bangladesh, according to a press release.

Designed and built entirely by BRAC Bank’s Technology Division, ‘PRANTIK’ eliminates reliance on third-party vendors, strengthening the bank’s technological independence and operational excellence. This milestone reflects BRAC Bank’s commitment to innovation, efficiency, and digital empowerment in advancing financial inclusion.

The state-of-the-art platform offers an intuitive, user-friendly interface and enhanced security features to ensure a smooth and trusted experience, particularly for unbanked and first-time banking customers. The system enables real-time transactions and a full range of services, including deposits, withdrawals, remittance, loan and EMI payments, utility bill settlement, FDR, DPS, and SME loan disbursement.

Tareq Refat Ullah Khan, Managing Director & CEO of BRAC Bank, officially inaugurated PRANTIK at the bank’s head office on November 12, 2025. The ceremony was attended by Syed Abdul Momen, Additional Managing Director & Head of SME Banking; Md. Muniruzzaman Molla, Deputy Managing Director & Head of Operations; Chowdhury Moinul Islam, Deputy Managing Director & CAMLCO; Nazmur Rahim, Deputy Managing Director & Head of Alternate Banking Channels (ABC); and senior officials from various divisions.

Speaking at the event, Tareq Refat Ullah Khan said: “PRANTIK is a proud milestone in our digital journey - a homegrown innovation that embodies BRAC Bank’s spirit of self-reliance and service excellence. By developing this advanced platform in-house, we are ensuring that our customers in rural and remote areas can access banking services securely, efficiently, and conveniently. This initiative reflects our long-term vision to drive financial inclusion through technology while reinforcing customer trust in every transaction.”

 ‘PRANTIK’ integrates biometric verification and advanced digital capabilities, providing customers with 24/7 banking access while maintaining robust compliance and monitoring mechanisms.

The launch of ‘PRANTIK’ marks a major leap forward in BRAC Bank’s digital transformation journey - setting a new benchmark for secure, inclusive, and technology-driven banking in Bangladesh.