Quality of telecom services

BTRC to hold public hearing on June 12

FE Report | Published: May 24, 2019 12:10:05 | Updated: May 25, 2019 12:12:48

The Bangladesh Telecommunication Regulatory Commission (BTRC) has decided to hold a public hearing on June 12 to know about users' experience and complaints as well as quality of telecom services.

The telecom regulator has decided to invite a number of customers through a registration process that will remain open until June 03.

The users can register themselves on the website - www.btrc.gov.bd/regestration-form.

The event will take place at the Institution of Engineers, Bangladesh (IEB) auditorium in the city.

In November 2016, BTRC hosted public hearing for the first time. The telecom regulator also takes complaints through hotline, text messages and letters.

BTRC received 7,908 complaints during the last one year (May 2018 - April 2019) on quality of different services of four mobile operators. Of these, 7,390 have already been resolved, said an official.

Among the total complaints, 3,427 were lodged against the second market leader Robi. Besides, BTRC received 2,413 complaints against Grameenphone, 1,157 complaints against Banglalink, and 911 complaints against the state-owned Teletalk.

The official also said this time BTRC wants to listen to mobile users' complaints directly along with their perception about the regulator's service.

"The public hearing will help improve quality of operators' services on the basis of customers' feedback," he added.


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