Karmasangsthan Bank inaugurates 'Customer Service Fortnight 2025' program

Karmasangsthan Bank is organizing a flagship program titled “Customer Service Fortnight” from October 19 to November 2, 2025, on the occasion of “Youth Festival 2025”, which has been undertaken by the Ministry of Finance, Financial Institutions Division.

The inaugural ceremony of the program was held at the bank’s Head Office on October 19, 2025, according to a media release. 

Dr. AFM Matiur Rahman, Chairman of the Board of Directors and former Secretary, formally inaugurated the event and distributed loan cheques among four new young entrepreneurs.

The ceremony was attended by Arun Kumar Chowdhury, Managing Director; Meher Sultana, Deputy Managing Director; Md. Mamunur Rashid, Deputy Secretary, Financial Institutions Division, Ministry of Finance; Mahmuda Yasmin and Md. Shafiqul Islam Miah, General Managers; along with Deputy General Managers from the Head Office.

The event was conducted by Md. Moshiur Rahman, Deputy General Manager of the Loan and Advance Department.

In his speech, Dr. AFM Matiur Rahman urged everyone to make the Customer Service Fortnight a success.

He emphasized ensuring maximum customer satisfaction through proper preparation and extended sincere advice to work devotedly for reducing unemployment in the country.

The Managing Director, Arun Kumar Chowdhury, began his remarks by praying for the eternal peace of the martyrs of the July Uprising.

He highlighted the importance of delivering improved customer service to achieve the highest level of customer satisfaction.

Referring to customers as the bank’s greatest asset, he called upon all officials to perform their duties sincerely and responsibly from their respective positions to make the program a success.

Md. Mamunur Rashid, Deputy Secretary of the Financial Institutions Division, in his speech, called for changing society and the nation through quality service delivery.

He advised that customer satisfaction should not be limited to the service fortnight only, but should be a continuous effort throughout the year.

He also emphasized enhancing the institution’s image through improved service quality.

Officials from all Divisional Offices, Divisional Audit Offices, and 287 Branch Managers of Karmasangsthan Bank participated in the inauguration ceremony virtually.

On the occasion of the Customer Service Fortnight, loan cheques amounting to Tk. 201.1 million were distributed among 1,047 new entrepreneurs, including 593 women and 454 men.