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Walton has announced a five-year warranty facility for some of the PCB (Printed Circuit Board) models of locally manufactured air conditioners or ACs.
Apart from this, customers are enjoying a 10-year guarantee on the compressor of Walton Inverter AC, while a 5-year guarantee is available on the compressors of Walton non-inverter AC, including one one-year replacement guarantee. The benefits are available from February 1 this year, according to a media release.
On Wednesday (Feb 5, 2025), a declaration program was held regarding the after-sales service at the Walton corporate office in the capital.
The event was attended, among others, by Walton Plaza’s Managing Director Md. Rayhan, Walton Hi-Tech’s Additional Managing Directors (AMD) Nazrul Islam Sarker and Yousuf Ali, DMD Mofizur Rahaman Jakir, AC’s Chief Business Officer (CBO) Tanvir Rahman, Deputy CBO Sondip Biswas, Head of Sales (Walton Distributor Network) Firoz Alam, Chief Service Officer Neamul Haque and Deputy chief marketing officer Zoheb Ahmed.
Besides announcing the best after-sales service, the electronics giant also declared an AC Exchange Offer in which customers can buy Walton’s new air conditioners and get a 25 per cent discount in exchange for their used ACs of any brand.
In addition, all the customers of Walton ACs are now enjoying a free installation facility.
AC’s CBO Tanvir Rahman said that they added the world’s latest technologies in their ACs like inverter, ionizer and IoT based smart technologies.
"Walton’s R&I team is working relentlessly to add the newest features and technologies in ACs. Walton is greatly confident in the highest quality and long-lasting nature of the compressors that are used in their inverter AC and thus they are giving a 10-year guarantee on the compressors of inverter ACs and increased the inverter PCB’s warranty from three years to five years."
Walton has 82 service centres across the country under the ISO Certified Service Management System to provide fast and the best after-sales service.
More than two and a half thousand service experts are working in those service centres.
Walton’s skilled and experienced engineers and technicians provide free service to AC buyers every 100 days, the release adds.