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9 days ago

How smart executives turn disasters into distinction

Jamie Dimon, CEO of JP Morgan Chase who was once fired at the peak of his career, speaking at a university session
Jamie Dimon, CEO of JP Morgan Chase who was once fired at the peak of his career, speaking at a university session

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The project collapsed. Deadlines shattered. Budgets exploded. Fingers pointed in your direction. Most professionals instinctively retreat, hoping the storm passes unnoticed. This response, though natural, represents a fundamental miscalculation about how careers actually advance. The way you handle catastrophe creates a narrative that resonates far beyond the immediate crisis. People remember stories of recovery more vividly than tales of uninterrupted success. Attention remains the most valuable currency in any organisation, and crises command attention whether you want them to or not.

Professional setbacks function as visibility accelerators precisely because they strip away the comfortable ambiguity of routine work. When projects run smoothly, individual contributions blur into collective achievement. When things fall apart, the spotlight intensifies. The crucial question becomes not whether colleagues and superiors are watching, but what exactly they observe.

Two distinct patterns emerge in how professionals respond to crisis. Some shrink from view, minimise involvement, deflect responsibility. This approach feels protective but inflicts lasting damage. Others lean into the chaos, claim their role in what went wrong, and demonstrate capabilities that smooth operations never reveal. The second path feels riskier in the moment but consistently produces stronger long-term reputations.

The nature of the crisis matters. Smart professionals document the state they inherited, create transparent recovery plans, and communicate progress consistently. Organisations remember who cleans up messes that others created or abandoned.

Team failures present different opportunities. When responsibility scatters across multiple people and blame-seeking dominates conversations, someone who redirects energy towards solutions rather than finger-pointing establishes themselves as a leader. The person who moves discussions from "whose fault is this?" to "how do we fix this?" often emerges with enhanced standing, regardless of their formal position.

Personal mistakes-clear, attributable failures where deflection is impossible-demand complete ownership and transformation and an opportunity to start afresh. The professional who admits error fully, analyses thoroughly, fixes quickly, and extracts lessons that benefit others transforms individual failure into organisational learning. This approach requires courage, since acknowledging mistakes openly contradicts every instinct towards self-preservation. The courage itself becomes memorable.

The immediate response matters most. The first few days establish the narrative. Taking responsibility without qualification, "I missed critical dependencies in my project planning", outperforms sanitised alternatives like "there were some issues with the timeline." Vague language signals evasion. Specific acknowledgement signals maturity.

Stabilising the situation comes next. Action must be visible. Creating a recovery plan with clear milestones, communicating more frequently than feels necessary, mobilising resources to address the immediate problem-these moves demonstrate capability under pressure. Most professionals under-communicate during crisis, hoping to avoid additional scrutiny. This instinct backfires. Stakeholders fill communication vacuums with anxiety and speculation. Over-communication builds confidence.

The recovery phase extends beyond fixing the immediate problem. Conducting a thorough post-mortem and making the analysis available internally transforms a negative event into organisational asset. Implementing changes to underlying systems rather than merely patching surface issues demonstrates strategic thinking. Turning crisis insights into documentation, training, or process improvements that help others compounds the value.

Language shapes perception. "The client had unrealistic expectations" positions you as a victim of circumstances. "I didn't manage client expectations effectively during scope changes" positions you as someone who understands what went wrong and can prevent recurrence. "Everyone makes mistakes" dissolves accountability into platitude. "This mistake taught me the importance of building buffer time into complex integrations" extracts transferable wisdom.

Crises reveal leadership qualities invisible during normal operations. How do you make decisions when stakes are high and information incomplete? How do you communicate when everything changes rapidly? These capabilities have immense value, but smooth operations rarely provide chances to display them.

Certain crisis roles become career assets. The turnaround specialist who rescues failing projects becomes the person leadership calls for impossible situations. The communicator who keeps stakeholders aligned during chaos becomes essential for complex initiatives. The professional who owns mistakes completely and fixes them thoroughly builds a reputation for integrity that opens doors years later.

Preparation matters before crisis arrives. Building relationships during calm periods creates support networks for turbulent ones. Developing personal systems for tracking lessons from both successes and failures creates learning infrastructure. Practising ownership of small mistakes in low-stakes situations builds muscle memory for handling larger ones.

Common responses predictably backfire. Disappearing and hoping no one notices signals incompetence. Deflecting blame onto others or circumstances signals immaturity. Downplaying significance signals poor judgement. Repeating similar mistakes signals inability to learn. Each of these patterns damages professional standing more than the original crisis.

The fundamental shift happens when setbacks become data rather than disasters. Every failure contains information about capabilities, blind spots, systems, and environment. Professionals who emerge stronger ask different questions. What can I learn that increases my value? How can I turn this experience into wisdom that helps others?

Organisations track who handles pressure well. The professional who navigates crisis with composure, ownership, and strategic thinking becomes someone executives want on difficult projects. The one who shrinks, deflects, or crumbles becomes someone to route around. Stop treating crisis as something that damages your visibility. Start treating it as something that can dramatically enhance it, if you respond strategically. A setback is not a threat to one's career. It is a chance to build a reputation that is unshakeable.

tanjimhasan001@gmail.com

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