Aarong is looking for a Manager

Aarong is a multi-chain store that specializes in selling ethnic fashion and handicrafts. 

Vacancy: Not specified 

Vacancy Type: Full Time 

Role: Manager (Customer Relationship Management)

Job Responsibilities:

• Manage day-to-day operations of My Aarong Rewards and Club Taaga loyalty programs including registration management, resolving technical system issues, customer service issues, and campaign deployments.
• Ensure membership base growth through initiatives and build subsequent loyalty through repeat purchases, growth of average basket value, and overall customer lifecycle management.
• Design and implement special events to reach prospective and existing members, as well as develop marketing techniques that will drive new customer acquisition.
• Plan and execute seasonal partnership campaigns and promotional offers for loyalty members.
• Keep the membership base updated on the latest campaigns through multi-channel marketing strategies.
• Design micro-segmentation campaigns using recency, frequency, and monetary (RFM) methods, and ensure 'always on' personalized communications.
• Provide management insightful data on the membership base through periodic presentations and reports.
• Oversee the voice of customer management through call centre and feedback channels. Ensure management-level reporting.
• Drive ongoing market research and product development projects.
• Work closely with the retail and marketing departments to execute business campaigns.
• Ensure team development through coaching and training to achieve department goals.
• Coordinate with different departments to mitigate day-to-day issues and enhance productivity.

Safeguarding Responsibilities:

• Ensure the safety of team members from any harm, abuse, neglect, harassment, and exploitation to achieve the program's goals of safeguarding implementation. Act as a key source of support, guidance, and expertise on safeguarding for establishing a safe working environment.
• Practice, promote, and endorse the issues of safeguarding policy among team members and ensure the implementation of safeguarding standards in every course of action.
• Follow the safeguarding reporting procedure in case any reportable incident takes place, and encourage others to do so.

Requirements: 

• A Bachelor's Degree (preferably a BBA) from any reputed university.
• Experience Requirements: Preferably 5-6 years of work experience in Customer Relationship Management (CRM).
• Knowledge of marketing strategies, online/offline media, digital marketing tools, e-commerce, and project management.
• Understanding of budgeting and campaign management.
• Excellence in multitasking, planning, and evaluation.
• Must have effective communication, interpersonal, and negotiation skills

Job Location: Dhaka. 

Salary: Not specified.

Benefits: As per the company policy.

Application Deadline: 11 May 2024

Application link: https://tinyurl.com/4cawsty7