IOM is looking for a National Associate Movement Operations Officer in Movements and Data Processing

The International Organization for Migration (IOM) has been part of the United Nations System as the leading inter-governmental organization since 1951.

Vacancy: Not specified

Vacancy Type: Contractual

Role: National Programme Officer

Job Responsibilities:

• Oversee up to three teams of staff members who are undertaking movement activities, including coordinating, scheduling, and booking travel, distributing Advance Booking Notifications (ABNs), and issuing updates on domestic flights, cancellations, and departure notifications; or data processing activities, including recording demographic and biographic information in MiMOSA, confirming receipt to third parties, and managing, securing, and accounting for travel documents by the local standard operating procedures (SOPs). 2. Promote staff development processes by providing training, assigning duties, and giving constructive feedback to staff members on their performance regularly to ensure high-quality work and the accurate completion of activities.
• Oversee the organization and completion of all bookings by Movements staff members promptly and by the Handbook of IOM Tariffs (HIT). Ensure compliance with program-specific SOPs for different migrant types and other modes of travel by air, land, or sea. Supervise the distribution of travel information to internal and external stakeholders.
• Oversee the creation of movement data files, by ABN, for all individuals by SOPs. Oversee Movements staff members as they compile and analyze descriptive statistics, using I-GATOR to capture costs and
• prepare travel loan paperwork as specified in SOPs and by the host government’s procedures. Certify vendor-incurred costs and verify charges for beneficiary movements; capture costs in the movement cost report, monitor cost settlement and transfer to financial accounting.
• Ensure Data Processing staff members are undertaking secure storage of documentation and data by IOM principles and guidelines, that they are taking all necessary measures to guarantee limited access to physical files, and that they are dispatching travel documents and coordinating exit permits promptly. Ensure the travel bag has all the necessary documentation to depart the country.
• Oversee Data Processing staff members as they process exit permits and travel documents in close coordination with supervisors and other IOM colleagues; this may include direct communication with beneficiaries about requesting them to submit required documentation by SOPs. Ensure they prepare all travel documentation required for the exit process and submit it to relevant authorities for approval, following up on exit permit requests and clearances promptly.
• Oversee the preparation of Data Processing reports on the receipt of documentation to time of service delivery, as well as regular data mining reports confirming MiMOSA is up-to-date and accurate; advise management on possible issues that need attention and suggest corrective actions. Report specifically to management on any problems encountered like denials of exit permits, the reasons for such denials, and possible solutions.
• Oversee pre-departure counseling on pre-embarkation procedures and special needs during travel (such as meals, medication, wheelchairs, and medical conditions) as needed and identity and document verification before the distribution of travel documentation to departing individuals.
• Identify beneficiary vulnerabilities and coordinate appropriate action to ensure they are addressed, including overseeing the coordination of escorts.
• Liaise regularly with airlines to represent the best interest of beneficiaries and clients for competitive fares with the most direct routing. Liaise with other teams and units in IOM Bangladesh and with external partners such as government authorities, the US Embassy, and the United Nations High Commissioner for Refugees (UNHCR). As needed, represent IOM at partner meetings and conferences.
• Oversee the handling of at-risk and sensitive cases by IOM’s policies, procedures, and guidance in the Movement Management Manual (MMM), including assistance for unaccompanied refugee minors (URMs). Ensure IOM is adequately training staff members on working with at-risk and sensitive cases and is mainstreaming prevention of sexual exploitation and abuse (PSEA) through awareness and training sessions for staff and service providers.
• Prepare statistics and report regularly to the Operations Officer on relevant activities, problems, and solutions related to Movements and Data Processing. Work to streamline how reports are prepared and presented to improve services. Ensure data on all procedures is compiled, summarized, and presented by staff members promptly.
• Demonstrate a comprehensive understanding of relevant Movement Operations SOPs and Movements-related systems and databases (including iGATOR, MiMOSA, SAR, and Amadeus), as well as the ability to remain professional, impartial, and unbiased during all interactions with migrants and colleagues per the IOM Code of Conduct and instruction on the prevention of sexual exploitation and abuse (PSEA).
• Maintain and ensure the confidentiality and integrity of all relevant paperwork in line with standards of conduct and data protection rules. Alert the Operations Officer or management of any non-compliance to SOPs or codes of conduct by IOM staff members or partners.
• Perform such other duties as may be assigned.

Requirements:

• Master's degree with two years of working experience.
• Experience: Prior Movement Operations experience, especially in IOM, is highly preferred.
• Knowledge of IM's Movement Operations program implementation and administrative, financial, and business rules and practices is desirable.
• Skills: Strong written and verbal communication skills and ability to effectively communicate with and lead Strong written and verbal communication skills and ability to effectively communicate with and lead Demonstrated proficiency with IGator, MiMOSA, SAR, and Amadeus.
• Excellent computer skills and a high level of proficiency in spreadsheet and database applications.
• External applicants for all positions in the Professional category are required to be proficient in English and have at least a working knowledge of one additional UN Language (Arabic, Chinese, French, Russian. or Spanish.

Job Location: Not specified

Salary: Not specified.

Benefits: As per the Company policy.

Application Deadline: 19 September, 2023

Application procedure:

• External candidates: Send the application to [email protected]; the subject line should mention the reference code SVN-63/2023/S-BD1; National Associate Movement Operations Officer (Movements and Data Processing).
• The following documents must be attached:
  • Application Letter/Cover Letter.
  • Curriculum Vitae.
  • Personal History Form (PHF) which can be downloaded from the IOM Dhaka website: https://tinyurl.com/2c826bfj
  • Scan copy of Photo.
• Internal candidates: The PERM must be indicated in the Personal History Form (PHF) for the reviewer to determine that it is an internal application.
• Applications are sent to [email protected] - The subject line should mention the reference code SVN-63/2023/S-BD1; National Associate Movement Operations Officer (Movements and Data Processing).
• The following documents must be attached:
  • Application Letter/Cover Letter.
  • Curriculum Vitae.
  • Personal History Form (PHF) which can be downloaded from the IOM Dhaka website: https://tinyurl.com/2c826bfj
  • Scan copy of Photo.