Wunderman Thompson Studios is hiring Application Support Specialist 

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Wunderman Thompson exists to inspire growth for ambitious brands. Part creative agency, part consultancy, and part technology company.

Vacancy: Not specific

Role: Application support specialist 

Job Responsibilities:

  • Provide first-level support to end users on a variety of issues through different channels
  • Investigate, identify, and resolve problems that are within the scope and collaborate with development teams to resolve issues that need their involvement.
  • Analyse the severity of the issue, prioritise, and pursue relevant personnel within the organisation to ensure quick resolution and assure customer satisfaction.
  • Grab a thorough understanding of the product modules and underlying business values.
  •  Create detailed bug reports from customer tickets.
  • Investigate issues to report specific reproducing steps to help development teams in dealing with the solution of the problem.
  • Follow up with the product management team and clients regarding status of specific issues.
  •  Clarify end users on functionalities and suggest alternate ways to get the work done if something is not responding as expected.
  • Participate in feature release demo for the global audience
  •  Formulate periodic issue reports and share them with relevant stakeholders to influence decisions on problem resolution
  • Coordinate with the cross-border support team to manage issue handling
  • Continuously focus on improving client satisfaction by improving the support process
  • Help the QA team with the execution of tests according to test cases.


  •  Minimum 2+ years of experience in application/product customer support
  •  Familiarity with Zendesk or other such ticketing systems would be great
  •  Fluency in written and spoken English and must have efficient communication skills
  • Should be caring & passionate about helping our end users
  •  The candidate should be a structured person with strong analytical skills
  • The individual must be a prompt, active, effective communicator and take ownership of the tickets/issues.
  •  Apart from the regular shift in Dhaka morning time, the candidate must be able to work at night shift (9.30 PM - 5.30 AM) and the late-night shift (12 AM - 8AM). Every 2 weeks, the roaster will change. (Please note that we provide transportation from 10 PM - 7 AM)

Job Location: not specified 

Application link: https://cutt.ly/j4y97Ea

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