‘We focus on improving service quality with tech-driven products’

Jamuna Bank is committed to enhancing service quality by introducing innovative, technology-driven products to earn and maintain the trust of its customers, according to the bank's top executive.

"We have consistently focused on enhancing the quality of our services while introducing new, innovative, and technology-driven products. Our primary objective is to earn the trust of our customers and provide effective financial solutions tailored to their needs," Mirza Elias Uddin Ahmed, managing director (MD) and chief executive officer (CEO) of Jamuna Bank, told The Financial Express (FE) in an exclusive interview recently ahead of the bank's 25th anniversary.

As one of the leading private commercial banks in Bangladesh, Jamuna Bank has stepped into its 25th year with confidence and pride, the CEO added.

"Over the years, the bank has played a significant role in strengthening the national economy through innovation, efficiency, and a strong commitment to customer-centric service," Mr Ahmed explained.

Speaking on the occasion of the bank's silver jubilee, he said this achievement belongs not only to Jamuna Bank but also every customer, shareholder, stakeholder, and well-wisher who has extended their support over the years.

"Your trust and cooperation are the pillars of our strength. We have grown together, we stand together, and we will move forward together.

Jamuna Bank is your trusted partner in a journey of remarkable transformation," he noted.

Jamuna Bank, a third-generation bank in Bangladesh, began its journey on June 3, 2001. Dedicated to embracing change and creating lasting value for its customers, the bank continues to evolve with a focus on innovation and excellence.

In the March 2025 quarter, Jamuna Bank recorded the second-highest earnings per share (EPS) among banks. Additionally, for the 2024 financial year, the bank declared a 24 per cent dividend, reflecting its strong financial performance and dedication to maximising shareholder value.

Mr Ahmed, who assumed the role of MD and CEO on October 21, 2019, has been a driving force behind Jamuna Bank's continued success. Prior to this, he served as the bank's Additional Managing Director and Deputy Managing Director.

With a distinguished 39-year banking career, Mr Ahmed has extensive expertise in treasury, risk management, retail and corporate banking, foreign trade, credit, and operations.

A graduate in management from the University of Dhaka, he began his career with National Bank in 1985. He also served at Prime Bank and Mercantile Bank before joining Jamuna Bank in 2001 as a Senior Assistant Vice President.

Under Mr Ahmed's leadership, Jamuna Bank has achieved remarkable growth in recent times. Investments have increased by 56 per cent, operating profit by 17 per cent, and deposits by 23 per cent.

Besides, the number of customers and depositors has risen by 13 per cent, reflecting the growing public trust and confidence in the institution.

Commenting on the bank's contribution to the national economy, Mr Ahmed said, "We continue to support sustainable development in Bangladesh by investing in key sectors such as SME, agriculture, and export."

Notably, the bank recorded a 31 per cent growth in export financing, further reinforcing its role in boosting the country's foreign exchange earnings, the MD added.

Jamuna Bank's infrastructure and service network expanded significantly in recent years. The bank now operates 169 branches, 114 sub-branches, 57 agent-banking centres, 361 ATMs and CRM booths, and 24 collection booths (speed) across both urban and rural areas, ensuring inclusive and accessible banking services for all segments of the population.

From a financial health perspective, Jamuna Bank maintains a strong capital base, with its capital to risk-weighted asset ratio (CRAR) well above the regulatory requirement.

"As we focus on sustainable growth, we give utmost importance to risk management, transparency, and maintaining adequate capital reserves," Mr Ahmed noted.

"Our goal is to provide simpler, safer, and more environmentally responsible banking through digital innovation. We are transitioning toward a paperless banking system and actively financing sustainable, eco-friendly projects as part of our long-term vision," the CEO said while explaining the digital transformation and green financing of his bank.

Beyond his leadership at Jamuna Bank, Mr Ahmed is actively engaged in the country's banking community.

He is a Diplomat Associate of the Institute of Bankers, Bangladesh (IBB), a founding General Secretary of the Bangladesh Money Market Dealers Association (BMMDA), and currently serves as Chairman of the Technical Committee of Primary Dealers Bangladesh Ltd.

He plays a vital role in corporate social responsibility initiatives as the Member Secretary of the Jamuna Bank Foundation and previously served as a Council Member of the IBB in 2021.

siddique.islam@gmail.com