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Bangladesh International Arbitration Centre (BIAC) conducted a two-day training programme on “Workplace Conflict Resolution: Strategies, Practical Tools, and the Role of BIAC Rules and ADR” at its venue in Dhaka recently, according to a media statement Sunday.
The programme was designed to enhance workplace harmony and improve productivity by promoting various conflict resolution strategies, including Alternative Dispute Resolution (ADR) techniques. These strategies were highlighted as effective tools for resolving conflicts and managing disputes in the workplace.
The training emphasised the role of ADR in fostering positive work environments, providing professionals with the essential skills to handle conflicts efficiently and collaboratively.
A total of 33 participants attended the training, representing a diverse group of professionals, including managers, HR professionals, credit risk management officers, customer relations managers from banks, government officials, and advocates.
The sessions were expertly led by renowned trainers Jahrat Adib Chowdhury and Tahniyat Ahmed Karim, who shared their wealth of knowledge and practical experience in conflict resolution.
The training was structured into two comprehensive modules. The first day focused on applying ADR techniques to address workplace disputes, while the second day explored the various types of workplace conflicts, their root causes, and the most effective resolution strategies. Participants engaged in real-life case studies and interactive problem-solving exercises, gaining valuable hands-on experience in applying these strategies to real-world situations.
The programme concluded with a certificate distribution ceremony, where BIAC Vice Chairman Muhammad A. (Rumee) Ali presented certificates to the successful participants.
In his closing remarks, Mr Ali encouraged the participants to apply the knowledge and skills they had acquired to foster a more harmonious and productive work environment within their respective organisations.