Uber to bar riders with low rating

Published: June 20, 2019 20:42:48 | Updated: June 23, 2019 19:47:23

Uber has announced to bar its riders if their rating falls below a minimum average.

The ride-sharing service announced the rules on Wednesday in its updated community guidelines ensure and encourage shared accountability on the platform, according to a statement.

The updates aim at “reminding riders of the behaviour expected of anyone using the platform”, reports bdnews24.com.

The ride-sharing service always requires good behaviour from both drivers and passengers. It also allows both drivers and passengers to rate each other and share feedback in the app after each ride.

But the passengers were never really at risk of deactivation, until now. As per the latest announcement, Uber riders in Bangladesh are now at risk of deactivation.

“The updated Community Guidelines ensure and encourage shared accountability on the platform, and will see a handful of riders who, after several notifications, fall below a minimum average rating, lose access to the Uber app,” it said.

 “This will encourage shared accountability since drivers have long been expected to meet a minimum rating threshold,” the statement added.

 “Even though a vast majority of riders will not be affected by this update, it reminds a select few what behaviour is expected of them while using the app," it quoted Zulquar Quazi Islam, Lead, Uber Bangladesh, as saying.

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